1. Order Processing

• Processing Time:
  Orders will be processed within [insert number, e.g., “1-2 business days”] after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Rates

• Shipping Options:
  We offer various shipping methods including standard, expedited, and overnight shipping. The shipping options available will depend on your location and the nature of your order.
• Shipping Rates:
  Shipping costs are calculated based on the shipping method selected, the destination, and the total weight or dimensions of your order. The applicable shipping cost will be displayed at checkout prior to order confirmation.

3. Delivery Times

• Estimated Delivery:
  Estimated delivery times will be provided at checkout. While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders.
• International Delivery:
  For international shipments, additional customs duties, taxes, or fees may be imposed by the destination country. These charges are the responsibility of the recipient, and Gray Arc is not liable for any delays or extra costs incurred.

4. Order Tracking

• Tracking Information:
  Once your order has shipped, you will receive a tracking number along with instructions on how to track your package. Please allow up to 24 hours for tracking details to be updated by the carrier.

5. Shipping Restrictions and Responsibilities

• Correct Information:
  It is your responsibility to ensure that your shipping address is complete and accurate. Gray Arc is not responsible for any delays or misdeliveries resulting from incorrect or incomplete shipping information.
• Restricted Items:
  Some products may have shipping restrictions based on geographic location or applicable laws. By placing an order, you confirm that the items ordered may be legally shipped to your specified destination.

6. Lost or Damaged Shipments

• Reporting Issues:
  If your package is lost or damaged during transit, please contact our customer support team immediately at [insert contact information]. We will work with the shipping carrier to investigate the issue and, if appropriate, send a replacement shipment or issue a refund.
• Carrier Liability:
  Please note that once a package is in the possession of the carrier, delivery issues are subject to their policies and procedures.

7. Modifications to This Policy

Gray Arc reserves the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting on our website, and your continued use of our Services constitutes acceptance of the revised policy.