Cancellation and Refund

 

1. Cancellation Policy

  • Service Subscriptions:
    You may cancel your subscription to our Services at any time by following the cancellation procedure outlined in your account settings or by contacting our customer support team. Cancellation requests must be submitted at least [insert number of days, e.g., “5 days”] before the next billing cycle to avoid further charges.
  • One-Time Purchases:
    If you have made a one-time purchase, please review the product-specific refund information. Some digital products or services may be non-refundable once delivered or accessed.

2. Refund Policy

  • Eligibility for Refunds:
    Refunds may be issued at Gray Arc’s sole discretion in the following circumstances:
    • If you cancel your subscription within [insert number of days, e.g., “14 days”] of your initial purchase, provided you have not fully utilized the purchased service.
    • In the case of a billing error or duplicate charges.
  • Non-Refundable Items:
    • Any digital content that has been downloaded or accessed is non-refundable unless otherwise stated.
    • Custom or personalized services/products are typically non-refundable.
  • Refund Process:
    To request a refund, please contact our customer support team at [insert contact information]. We will review your request and, if approved, process the refund using the same method of payment used for the original purchase. Please allow up to [insert number of days, e.g., “14 business days”] for the refund to be processed.
  • Disputed Charges:
    If you believe a billing error has occurred, please contact us immediately. We will work with you and the applicable payment provider to resolve the issue promptly.

3. Modifications to Cancellation and Refund Policy

Gray Arc reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website, and your continued use of our Services constitutes acceptance of any changes to these terms.